Refund & Cancellation Policy

Paid plan activate ya onboarding/custom setup start hone se pehle cancellation request payment ke 48 hours ke andar ki ja sakti hai. Approved refund original payment method par payment-gateway deductions ke baad process hoga.

Credits allocate hone, account activate hone, custom work start hone, ya video upload/storage use hone ke baad fee ordinarily non-refundable hai. Verified MPD failure se purchased service materially deliver na ho aur reasonable fix available na ho, to unused portion ka credit, extension or proportionate refund case-by-case diya ja sakta hai.

Duplicate debit ya successful payment ke baad activation failure report karne par transaction verify hoga. Duplicate confirmed hone par extra amount refund hoga. Bank/payment gateway processing normally 5–10 business days le sakti hai.

Future renewal cancel karne se current paid period immediately terminate nahi hota. Current period end tak access retention policy and remaining credits ke subject to available rahega.

• Completed onboarding, migration, custom development or integration work.
• Consumed credits, used storage and taxes already remitted.
• Third-party gateway, marketplace, messaging or cloud charges.
• Policy breach or seller-controlled credentials/integration failure ke कारण suspension.

Registered support channel par business name, Vendor Code, payment date, amount and transaction reference submit karein. Refund tabhi valid hoga jab Master Admin request verify aur approve kare.